Complaints and concerns

Our schools are committed to providing quality education to all students in a safe, inclusive and caring learning environment. We value working together with parents and families as critical partners in student learning outcomes.

Effective communication is the key to building a positive relationship between home and school, and plays an important part in the education of your child. You should feel confident that we will listen and respond to your concerns, and effectively manage and resolve complaints.

Issues may arise during your child’s schooling and these are more productively resolved if you raise them with the school directly, as early as possible. If you are not sure who to speak to, you can start with your child’s teacher. For some matters, it may be appropriate to talk directly to the school principal or the residential college manager. If you have approached your child’s school but haven’t been able to resolve the issue, we can work with you to address concerns in a prompt, visible and fair process, where all parties are heard and respected.

You can make a complaint

Making a complaint can be overwhelming for some people. Support is available to:

• parents and families living in regional or remote areas
• people with disability
• Aboriginal and/or Torres Strait Islander peoples
• people from culturally and linguistically diverse backgrounds.

Contact the school, education regional office or phone the complaints advice line on 1800 655 985 if you need support with the complaint process.

Understanding the complaints process will help you decide how to make a complaint, the supports available to you, and how we handle a complaint.